Initial research
This activity starts with individual study of The South Western Ambulance Service multimedia presentation, followed by team members co-creating a flow chart to describe how an emergency call is dealt with.
Learning objectives
Learners should be able to:
- identify the key steps involved in responding to a 999 call
- develop skills in reaching a team consensus
- develop skills in performing specific team roles
- develop systems thinking and analytical skills
- improve their listening skills and discussion skills.
Downloads
Initial research – activity (PDF, 116KB)
Ambulance service – storyboard (PDF, 1.88MB)
Using IT and telecoms in the emergency services – complete resource (PDF, 195KB)
Related resources
This activity uses a graphic organiser to help focus productive team discussions. The Using graphic organisers area in Co-operative learning has further information and ideas about using graphic organisers.
Prior to this activity learners will need to have agreed team ground rules. The Agreeing ground rules activity in the Co-operative learning area can be used to support this.