Activities
Meet the professionals
An opener using audio clips in which a selection of people from the Employer challenges describe the skills and attitudes required for their jobs.
Beyond stereotypes
An activity exploring stereotypes that can be associated with people working in IT.
Who is the best person for the job?
This activity uses a scripted discussion between three project team members following an interview. It highlights preconceptions and invites learners to challenge generalisations.
Projects and personnel
This activity includes a number of different IT projects that require new members to join their teams. Learners will be able to review the skills of potential team members and decide who is best suited to take the job.
Telephone and customer care skills in user support
This activity requires learners to listen to how staff of a fictional small company handle calls from customers who are having problems using the company's online ordering system.